**These Terms and Conditions can change at any time.
Prices
Prices are subject to change without notice. This price list supersedes all previous price lists. All machine sales are final. All pricing discrepancies must be reported within 30 days of the invoice date.
Terms
1% - 10, Net 30 days with approved credit (All export shipments to be paid in U.S. dollars).
Credit
All orders will be shipped COD, or cash in advance, unless an open account has been established.
Freight – USA only
Freight Collect – All orders
Shipping Locations
Main Warehouse – Los Angeles, CA
Shipping Errors
Only merchandise shipped in error will be exchanged or qualify for a credit. Goods must be returned prepaid within 30 days of receipt with a Return Goods Authorization (RGA). Diesel Emission Technologies has the right to inspect goods prior to shipment for credit. Upon acceptance for responsibility by Diesel Emission Technologies, all shipping charges will be credited. The merchandise must be carefully wrapped and boxed to prevent damage. Ship freight prepaid to Diesel Emission Technologies (location of shipping destination to be determined by a Diesel Emission Technologies factory representative only).
Special Order Products
Return on special order products will only be allowed for defects in material or workmanship as covered under the Limited Warranty section of these terms and conditions. A 30% restocking fee will be applied to returned special order products.
Obsolete Parts
Obsolete parts, discontinued parts, or parts that are over one year old from date of original shipment may not be returned for credit.
Claims
Only Prepaid Freight Claims will be considered. Damaged or short package claims must be reported in writing within 15 Days
of receipt of order to claims@dieselemissiontechnologies.com or our customer service department at 800-334-3363. Freight collect claims must be reported directly to freight carrier and are the responsibility of the customer.
Warranty Claims
Diesel Emission Technologies warrants the products or components parts sold conform to the specifications and physical descriptions contained in any or all Diesel Emission Technologies Product literature, including but not limited to product catalogs, flyers or individual sale sheets. The Limited Warranty appearing on any or all Diesel Emission Technologies Product literature is exclusive and is in lieu of all warranties whether written, oral or implied, including any warranty on fit or purpose.
Limited Warranty
This warranty applies to and is for the benefit of the original purchaser only.
Diesel Emission Technologies diesel particulate filter cleaning systems are warranted for a period lasting 12 months from date of purchase with proof of purchase only. If proof of purchase cannot be supplied, then the warranty will be from date of shipment, against defect in material and workmanship. This warranty does not apply if the defects are due to accident, neglect, corrosive environments or other abnormal service conditions.
This warranty is limited to the provisions shown and Diesel Emission Technologies does not assume responsibility for the cost of removal or installation of the product or any consequential expense.
Should the product appear to be defective within the warranty period, it should be returned to Diesel Emission Technologies or an authorized representative. If their inspection confirms that the product failed as result of material or workmanship, and Diesel Emission Technologies accepts responsibility the product will be replaced or repaired at no charge.
Individual warranty requirements and coverage are available in your systems owner’s manual.
